1) Fit-related returns were rising as reorders increased
Customer feedback started to cluster around small—but costly—fit problems:
• waistband roll-down during wear
• inconsistent compression between sizes
• slight rise/inseam variation across production runs
These issues were amplified by online reviews and created pressure on margin, support teams, and reorder confidence.
2) "Same style, different feel"across colors and bulk runs
The approved sample fit well, but bulk production showed drift:
• different handfeel or stretch perception across colorways
• varying waistband tension between batches
• grading inconsistencies that made mid-sizes feel tighter than intended
3) QC wasn't built to protect fit outcomes
Previous inspections focused on workmanship, but lacked execution-ready fit controls:
• unclear POM definitions and tolerance ranges
• no standardized waistband tension range
• limited inline checks tied to the approved sample baseline
The brand needed a system that could prevent drift before it reached shipping cartons.